What’s in our baskets?
Classic baskets: at any one time we try to ensure there are 5 varieties in our Classic baskets. Our Classic baskets can come in 20, 40- & 50-pieces sizes.
Seasonal Deluxe baskets: At any one time we try to ensure there are 6 varieties of fruit in our Seasonal Deluxe baskets. There are 45 portions of fruit in a full Seasonal Deluxe and 23 portions in a half Seasonal Deluxe.
Fruidel Promise: if you believe that the quality of the fruit that has been delivered to you is below standard and does not meet expectation, then we would encourage you to send in a picture of said fruit to the Fruidel Customer Service team (accounts@fruidel.com). Where we believe the fruit is not up to standard, we will endeavour to have this replaced for you as soon as we can. Unfortunately, due to how our production line is set up, the fruit baskets cannot be customised.
Baskets
As part of our eco-friendly policy we endeavour to rotate the baskets each time we deliver. They are then cleaned and re-used. If a basket is damaged or not returned, there is a replacement fee of £9.99 per large basket or £8.40 per small basket. We have a strict monitoring system in place to ensure our baskets are being returned. Where baskets are consistently not returned, any future orders may be received in boxes. Likewise, we would encourage you to please make us aware if baskets are not being collected by our drivers. This is so that we can arrange collection as soon as is reasonably convenient.
Terms of Payment
We invoice monthly in advance, on or after 25th of the month. Payment is due within 7 days of the invoice date, except if agreed otherwise in writing by Fruidel. All invoices are sent in PDF format in line with our commitment to the environment.
We accept the following payment methods – BACS, Cheque, Direct Debit, Debit Card and Credit Card.
If any payment due to us under this agreement is not paid by the due date then, without limiting any other remedies we have, you shall pay a £35 + VAT late payment fee. In relation to payments disputed in good faith, the fee under this clause is payable only after the dispute is resolved. This applies to sums found or agreed to be due, from 2 days after the dispute is resolved until payment.
Order changes
For order alterations, please email our Client Services Team. We will allow 1 basket reduction during any billing period. For larger order reductions, these will take place at the beginning of the following month. Order alterations are reflected in the following month’s invoice.
For milk alterations, please email the Client Services Team by 1.00pm the day before your delivery is due. Alterations received after 1.00pm cannot take place the following day.
Requests to “Pause” your order will need to be emailed into our Client Services Team with a likely restart date. Regardless of the reason(s) for a pause in deliveries, you will be required to pay 50% of the total invoice amount for the “Paused Delivery Period”. Whilst within a “Paused Delivery Period”, if you decide you would like to subsequently cancel your subscription with Fruidel, you will automatically revert to our standard Terms and Condition Termination clause (see below). For the avoidance of doubt, if you choose to cancel your subscription completely, you will be liable to pay 100% of the total invoice for the remainder of your subscription.
Pricing Structure
Our pricing is set out as agreed in writing between you and our sales agent. This can be found attached to your order form. Based on current government legislation, the Fruidel service aligns with the zero-rated for VAT purposes. Therefore VAT does not need to be added to the price. Where additions or reductions to your order are requested, we will advise you of any associated change to our price.
For administrative ease, we aim to keep prices fixed for periods of four months at a time. The only time that we will change pricing prior to four months would be if there is an unforeseen circumstance that causes fruit prices to soar (e.g. natural disaster, conflict, etc) that materially affects fruit prices or other costs that impact our business (e.g. fuel prices). Within this fixed price arrangement, we will always provide the quantity of fruit ordered. Wholesale fruit prices do, however, fluctuate for many reasons throughout the year. Where these fluctuations are substantial (for example, bad weather may mean that much less of a particular type of fruit is produced than normal, resulting in higher prices for the reduced quantity available), it may be necessary to alter the selection of fruit included however you will always get the number of pieces your chosen basket has as standard.
We will always try to avoid implementing these changes wherever possible and furthermore in undertaking periodic pricing reviews. We will only seek to change pricing where there is a medium to long-term shift in fruit prices or other costs that materially impact our business (e.g. fuel prices).
Where there is a need to change our prices, we will advise you of any changes in good time of new pricing taking effect.
Public Holidays
Our drivers do not make deliveries on Bank Holidays or during the Christmas Period. A week beginning with a Bank Holiday will be scheduled as the following:
Monday – Closed
Tuesday – Monday’s baskets delivered
Wednesday – Tuesday’s baskets delivered
Thursday – Wednesday’s baskets delivered
Friday – Thursday’s and Friday baskets delivered
If there is a Bank Holiday at the end of a week, and you are due your delivery on a Friday, then you will receive your fruit a day earlier.
Delivery information
We do not guarantee time of delivery. Any times quoted in any form of communication are estimates only. While we make every effort to ensure that you receive your delivery as early as possible (in line with building access), if there are unforeseen circumstances such as a problem with our delivery vehicles, severe weather conditions affecting traffic or a relief driver isn’t as familiar with your particular round, then it may be later than the estimated or regular time. We will endeavour, where possible, to keep you updated in circumstances such as above.
Fruidel reserves the right to reorganise delivery rounds, delivery days and schedules due to commercial considerations. We will always endeavour to minimise the affect any changes may have on you as a company.
If the delivery of Goods is prevented or hindered by reason of circumstances or events beyond our reasonable control including, but not limited to, act of God, riot, strike, lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood or severe weather conditions, we shall not be deemed to be in breach of contract of these terms and conditions.
Termination
If at any time you wish to stop using our service, you must send an email to accounts@fruidel.com, where we will then acknowledge receipt of your cancellation. Your order will then stop at the end of the following month. This is if your order consists of 19 or less baskets delivered per week.
For any cancellations that are received for orders of 20 or more baskets delivered per week, the termination period will take effect from the start of the following month. For example, if you cancelled on the 15th January, your termination period would start from 1st February, therefore you would pay for and get your deliveries up to 29th March.
Your data
We will process your data according to our Privacy Policy which you can review here.
Notice period
Unfortunately, during your notice period we cannot accept any order amendments.
Entire Agreement
This agreement constitutes the entire agreement between us. It supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them. Whether written or oral, relating to its subject matter.
